Ashlea Mews Care Home in South Shields

• Are all bedrooms en-suite?

All of our bedrooms are en-suite and are all decorated with modern furnishings and fittings. All rooms can be personalised with belongings of the resident’s choice.

• What kind of activities are on offer at your home?

There is always something fun and exciting going on in our home. We offer a wide range of daily activities including karaoke, exercising, baking, playing games or simply chatting with friends.

• Do you have communal areas where residents can socialise?

Our home offers many communal areas. We have lounges where residents can socialise and get involved in activities, alongside outdoors spaces for residents to relax in.

• What types of care do you offer?

Our home offers residential, dementia and respite care

• Do you provide short term respite care?

Yes, we offer short term respite care at our home. To find out more contact us directly on the number above.

• What qualifications and training do your staff have?

Many of our employees are qualified within their specialist area however continual development is important to us. From day 1 of employment, we offer colleagues the availability to enrol on a role specific Apprenticeship Standard, approved and regulated by Ofqual. The current versions are RQFs, previously known as QCFs and NVQs. Working together, employees are supported through a robust role specific induction with continual development and refresher training provided.

• What is your weekly fee?

Our current weekly starting fees can be found in our Key Facts overview, however this is intended as a guide and may change based on the needs of your loved one and the room selected. Please give us a call on the number above if you would like to discuss this in further detail.

• What is included in the weekly fee?

Our weekly fee includes the following:

1. Full board and accommodation in a room for your exclusive use.
2. A choice of meals, plus snacks and drinks.
3. Full use of the communal areas and gardens in the home subject to unit accessibility.
4. The opportunity to join in with activities run in the home and the use of recreational facilities (you may be asked for a financial contribution to the cost of some excursions).
5. The cost of your personal care. For example, assistance with washing, bathing, medication (provided under the NHS free prescription scheme) and other personal services
6. Housekeeping and Laundry undertaken on the premises excluding dry cleaning.
7. Liaison with healthcare professionals.
8. WiFi internet access throughout the home

• Do you accept Local Authority funding?

We accept both privately funded and Local Authority funded residents. Local Authority funded residents may be required to pay a ‘Top-up’ fee if there is a shortfall between the amount that the Local Authority pays and the full amount of our charges.

• Do you offer virtual tours?

We understand that you are keen to visit our home and as soon as restrictions ease we will be delighted to show you around in person. Until then you can watch our virtual tour video in the gallery above or for a more personal virtual tour experience please give us a call.

• How do I know if the home is right for me or my loved one?

We understand that making the decision to place a loved one into a care home can be difficult, so we are always on hand to support and provide you with as much information as possible. If you have any questions about the home, facilities or the care we provide, please give us a call on the number above to speak to a member of our friendly team.

Covid -19 testing has ceased for residents and visitors. Visitors no longer have to book visits, bring a Covid passport nor complete a Lateral Flow test prior to visiting. Residents will now only be tested if they are symptomatic.

We ask that you do not visit a home if you have any symptoms of Flu, Covid-19 or diarrhoea and vomiting or have had any of these symptoms in the 72 hours prior to visiting. Staff will continue to wear PPE including face masks, and we will ask all visitors to do the same. Our homes will continue to provide PPE and ask you to carry out hand hygiene upon entering. Regrettably positive Covid cases could mean that the home may have to close to most visitors for a period of time, so it is important that we continue to minimise any risks of infection transmission.