Ashlea Lodge Care Home in Sunderland

• Are all bedrooms en-suite?

All of our bedrooms are en-suite and are all decorated with modern furnishings and fittings. All rooms can be personalised with belongings of the resident’s choice.

• What kind of activities are on offer at your residential home?

There is always something fun and exciting going on in our home. We offer a wide range of daily activities including karaoke, exercising, baking, playing games or simply chatting with friends.

• Do you have communal areas where residents can socialise?

Our care home offers many communal areas. We have lounges where residents can socialise and get involved in activities, alongside outdoors spaces for residents to relax in.

• What types of care do you offer?

Our home offers residential care, dementia care, our Reconnect specialist dementia service and respite care

• Do you provide short term respite care?

Yes, we offer short term respite care at our home. To find out more contact us directly on the number above.

• What qualifications and training do your staff have?

Many of our employees are qualified within their specialist area however continual development is important to us. From day 1 of employment, we offer colleagues the availability to enrol on a role specific Apprenticeship Standard, approved and regulated by Ofqual. The current versions are RQFs, previously known as QCFs and NVQs. Working together, employees are supported through a robust role specific induction with continual development and refresher training provided.

• What are your weekly care home fees?

Our current weekly starting fees can be found in our Key Facts overview, however this is intended as a guide and may change based on the needs of your loved one and the room selected. Please give us a call on the number above if you would like to discuss this in further detail.

• What is included in the weekly care home costs?

Our weekly fee includes the following:

1. Full board and accommodation in a room for your exclusive use.
2. A choice of meals, plus snacks and drinks.
3. Full use of the communal areas and gardens in the home subject to unit accessibility.
4. The opportunity to join in with activities run in the home and the use of recreational facilities (you may be asked for a financial contribution to the cost of some excursions).
5. The cost of your personal care. For example, assistance with washing, bathing, medication (provided under the NHS free prescription scheme) and other personal services
6. Housekeeping and Laundry undertaken on the premises excluding dry cleaning.
7. Liaison with healthcare professionals.
8. WiFi internet access throughout the home

• Do you accept Local Authority funding?

We accept both privately funded and Local Authority funded residents. Local Authority funded residents may be required to pay a ‘Top-up’ fee if there is a shortfall between the amount that the Local Authority pays and the full amount of our charges.

• Do you offer virtual tours?

We understand that you are keen to visit our home and as soon as restrictions ease we will be delighted to show you around in person. Until then you can watch our virtual tour video in the gallery above or for a more personal virtual tour experience please give us a call.

• How do I know if the home is right for me or my loved one?

We understand that making the decision to place a loved one with dementia into a care home can be difficult, so we are always on hand to support and provide you with as much information as possible. If you have any questions about the home, facilities or the care we provide, please give us a call on the number above to speak to a member of our friendly team.

• Are all new residents required to self-isolate for 14 days?

No. If a new resident has had one or both vaccine doses, is not moving from hospital and has no COVID-19 symptoms, they will only need to isolate until a negative covid test result is returned, which could be as quick as just 24-hours.

Any new residents moving in following discharge from a hospital setting will be required to undergo the 14-days isolation. Likewise, any new residents moving in from home but have not yet had their vaccination will also be required to self-isolate for 14 days.

• What is your admissions process?

To minimise any potential COVID-19 risks to existing residents, our admissions process is currently as follows:

1. Our standard assessment procedure is completed.
2. A COVID-19 Health Screening form is completed.
3. If an individual has no COVID-19 symptoms or has tested positive for COVID-19 but is no longer showing symptoms and has completed their isolation period, then care should be provided as normal.
4. The Hospital Discharge Service and staff will clarify with care homes the COVID-19 status of an individual and any COVID-19 symptoms, during the process of transfer from a hospital to the care home.
5. All admissions to the care home will require a PCR test, however this will not be required for those who have tested positive in the previous 90 days. However, the person must have been symptom free for at least 14 days prior to admission, the 14-day isolation period in the care home will be required if this cannot be confirmed.

• Are you accepting visitors?

We are delighted to be welcoming visitors into our homes once again. These visits are on an appointment basis only, in line with government guidance, and can be for ‘in home’ or ‘out of the home’ visits.

• Are visitors tested before coming into the home?

All visitors are required to take a rapid lateral flow test, which takes a maximum of 30 minutes before they enter the home. This has been put in place so that we can reduce the risk of COVID within the care home and to provide safety and reassurance to you and your loved ones.

• Can loved ones be with residents at end of life?

We are supporting end-of-life visitation whenever necessary and are happy to adjust this based on your individual needs.

• What measures do you have in place to protect residents?

Throughout the course of the pandemic we have put many measures in place to protect those in our homes, from the use of PPE to encouraging vaccinations we are doing all we can keep residents and staff safe. We are following both national and local guidance and taking all the measures to keep our homes a safe place.