Positive endorsement from CQC at Ashlea Lodge in Sunderland

Ashlea Lodge in Millfield, Sunderland has received a positive Care Quality Commission (CQC) report, which records the home as overall GOOD. Representatives from CQC undertook unannounced visits to the home on 22 & 23 February 2018, and the report has rated the home good across key areas for being safe, caring, and well-led. The home provides residential care for up to 40 older people, some of whom are living with dementia. The report highlighted the progress the home has made since its last inspection, focusing on the impact of the new manager. Resident and family feedback about the care they receive was overwhelmingly positive. The report also highlighted an enjoyable mealtime experience in the home, which has a general happy atmosphere and strong links to the local community including visits from local pet owners, local clergy, entertainers and children’s choirs. Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC's programme of inspections. Comments include; "They are always respectful towards me and I genuinely believe they care about the residents." A relative commented. "I have been here about three years now and I have always felt safe living here. The girls look after me really well." "I'll make sure I'll save room for pudding but don't tell [my family member] I've had seconds." One staff member commented, "I am very much supported. The seniors are very approachable. I can go to them anytime. We always get put on training." "It's really good and has a friendly atmosphere. I have a good laugh with everyone." Orchard Care Homes Head of Regional Operations for the north east, Jackie Murray commented; “This good report means such a great deal to the whole team here at Ashlea Lodge. Since the new manager, Gillian, arrived 18 months ago, we have worked extremely hard together to focus on many areas that bring good quality of care to our residents and their families. The outcome is really pleasing. The report is positive about so many different aspects of the home, and we feel it is a delightful place to live and work. Well done to the team.” Tracey Tomlinson, Group Head of Sales and Marketing at Orchard Care Homes, commented “The strong leadership of the Home Manager, Gillian, has ensured that the home has made great progress over the past year and a half. This Good CQC report is testament to that and we are absolutely delighted for all the staff, who we know will feel immense pride in this outcome.” To keep up to date with news from the home, follow Orchard Care Homes on Facebook and YouTube.