Coronavirus (COVID-19) Information

05 November 2020 News

Thank you for continuing to play your part in keeping our residents and colleagues safe as we traverse the ever-changing landscape that coronavirus presents to us. 

Some of the immediate questions and concerns you may have are answered below. While we have taken all the necessary steps to protect the wellbeing of our residents and staff from coronavirus, we continue to provide the same quality care and lifestyle that we know our residents enjoy.

Safely welcoming new residents

We have tightened our admissions policy and process during this time to require that all potential residents return a negative coronavirus test result and complete a health screening process to mitigate against anybody bringing the virus into the home. Furthermore, newly admitted residents immediately undergo a period of enhanced distancing in their room for the government guided duration at that time to allow for the incubation period to pass and any symptoms to appear before the new resident can join the wider care home setting.

Visiting your loved one

We look forward to supporting resident and relative contact as local situations improve. We know the emotional strain that has been placed on everyone since the pandemic began, but please consider if on-site visits are essential or if a video call is more practical given the latest government restrictions and introduction of Tier 4.

We would advise you not to travel across Tiers to visit, whether from a lower Tier to a higher one or vice versa, because of the increased infection risk this could present to you and your loved one – please only travel within your Tier. Under government guidelines, traveling out of a Tier 4 area is not allowed other than for legally permitted reasons.

With Tier 4 coming into effect for some of our care homes on 31st December, we can confirm that single-person window and pod visits will still go ahead as long as we don’t have a confirmed outbreak at the home and you haven’t crossed tiers. Please contact the home in the usual way to book your visit.

Using technology to speak to your loved one

Our homes are using both Skype and Messenger to ensure residents are able to keep in touch with loved ones, please contact the relevant home to find out what options they have available. Our Facebook pages are also a great way to see what activities our homes are running and for keeping up-to-date on everything your loved ones are doing

PPE and Infection Control

We are working closely with all of our suppliers daily to maintain our levels of all essential items and, where required, are quickly establishing relationships with new suppliers that can support our needs during this time. As covered in the media some PPE items are in short supply however at this moment, whilst stocks are restricted, we are not and never have experienced any shortages.

Keeping residents active

We have dedicated Activities Co-ordinators in our homes and all staff are going above and beyond to ensure our residents continue to enjoy themselves and take part in engaging activities. Our activities packs are full of fun games and activities for both in the home or in the garden to keep everyone laughing, smiling and healthy.

Maintaining safe staff ratios

The work of all our staff is critical to the coronavirus response and therefore all of our colleagues are granted the Key Worker status. We are successfully fast-tracking new appointments through the Adult First DBS process where required to make sure that we can maintain the wellbeing and safety of our residents in the event of any member of staff needing to self-isolate.

Employment opportunities

With many people all around the country finding their work situation changing, we're delighted to be able to offer long-term and short-term opportunities to join us. You don't even need any prior care home experience, just a passion to make a difference to the lives of the older people in your community - we'll provide the rest! Click here to find out more about the roles available and how to apply

Contacting us about our approach

If you have any questions about how we are managing the impact of coronavirus on our care homes, you can email us at