Training (Academy) / Quality Resource Coordinator

Training (Academy) / Quality Resource Coordinator

Job Salary: £28,000

Location: Office Based (Harrogate) - with some flexibility for home working.

Job Type: Permanent, Full-time

At Orchard Care Homes, we are expanding our support team and are now seeking to appoint a Training (Academy) / Quality Resource Coordinator to work in our Support Centre providing Training and Quality resource support to our 23 Care Homes.

As a Training / Quality Resource Coordinator, you will be responsible for supporting the implementation and coordination of all training and quality assurance activities across the group. This will involve working closely with Home Managers and the central team to ensure staff are fully trained, and that our care homes receive regular quality visit to consistently meet and exceed internal quality standards and regulatory compliance.

Your role will include:

• Coordinating and tracking mandatory and specialised staff training.
• Assisting with the administration of quality audit visits and compliance checks.
• Assisting with Developing and maintaining training resources and documentation.
• Supporting the induction and onboarding process for new staff.
• Liaising with external training providers and internal stakeholders to schedule and deliver training programmes.
• Maintain accurate records of training attendance and certifications, ensuring compliance with internal policies and external regulatory requirements.
• Producing reports on Quality Standards, training progress, completion rates, missed attendance and areas for improvement to support strategic decision-making.

You will be an organised and proactive individual, essential to maintaining the high quality of life and wellbeing for our residents and the professional development of our home teams.

Role Requirements

• A minimum of 1 year of experience in a coordination, administration, or support role, preferably within the health, social care, or training sector.
• Excellent administrative and organisational skills with a keen eye for detail.
• Strong working knowledge of Microsoft Office 365 Suite (Word, Excel, PowerPoint).
• Passionate about quality, learning, development, and delivering high standards of service.
• Excellent communication and interpersonal skills to engage effectively with all levels of staff.

In Return, We Offer

• Salary of £28,000 per annum.
• 25 days of annual leave plus 8 bank holidays.
• Excellent training and progression opportunities, from day one, with career pathways to enable you to grow and develop.
• Recognition schemes, such as ‘Making a Difference’ and an annual awards ceremony.
• Access to Blue Light Discount Card & App.
• Access to our 24/7 Employee Support Hub offering confidential support on personal and professional issues.

Orchard Care Homes

Orchard Care Homes has a network of 23 care homes and has been providing care for older people for over 15 years. We are committed to being at the heart of the local community and delivering the same level of care that we would all wish for our loved ones.