Merseyside Care Home is Rated Good by the Care Quality Commission

23 April 2019 Press Release

St Helen’s Hall and Lodge has received a positive Care Quality Commission (CQC) report, which records the home as overall GOOD.

Representatives from CQC undertook an unannounced visit to the home on the 31st January 2019. The report has rated the home GOOD across all of the key areas for being safe, effective, caring, responsive and well led.

The home provides residential care for up to 94 older people, some of which are living with Dementia. The report highlighted the high standards the home has maintained since its last inspection in 2014. Resident and family feedback about the care they receive was overwhelmingly positive.

The report also highlighted positive interactions between staff and residents that were both friendly and supportive and that the dignity of the residents’ was protected at all times. Resident’s said they felt safe and family members commented that they were confident their loved ones were well looked after.

Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC's programme of inspections.

Comments include;

"I like being here, it’s my home, staff are nice and they are lovely to me” – Resident

“Staff are lovely, they say good morning to me and I’m not isolated here” – Resident

“The care is good here, I’m really pleased and there is a great atmosphere” – Family member of resident

“The atmosphere is good, it’s my second home” – Staff member

Amanda Clark, Care Home Manager at St Helens Hall & Lodge said: “I’m delighted to be part of such a devoted and hardworking team and I’m thrilled that we have again received a GOOD CQC report. It is always fantastic when hard work has been recognised and I am extremely proud of the team. We have a brilliant team, which ranges from creative Activities Coordinators, skilled Cooks and caring Care Workers. The most important thing to the whole team is receiving such kind and lovely feedback from our residents and their families and this shows us that the care we provide is of a high standard.”

Tracey Tomlinson, Group Head of Sales and Marketing at Orchard Care Homes, commented; “A massive congratulations to the whole team at St Helens Hall & Lodge. At Orchard Care Homes we have a high standard of care and I’m delighted to see that St Helens have been given a GOOD CQC rating, and have positive feedback from the residents and their families.”

In addition to this, there has been further reason to celebrate this month, as two members of staff proudly walked away with an Orchard Care Homes Heart Award. The internal awards event took place in Leeds, where Jackie Smith won ‘Activity Coordinator of the Year’ and Kerry McGuiness won ‘Housekeeper of the Year’.  The Heart Awards aims to recognise staff who go above and beyond their call of duty to help the lives of the residents and their families.

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