Lancashire Care Home is Rated Good by the Care Quality Commission
Penwortham Grange & Lodge in Preston, Lancashire has received a positive Care Quality Commission (CQC) report, which records the home as overall GOOD.
Representatives from CQC undertook an unannounced visit to the home on the 25th of September, 2018, and an announced visit on the 26th. The report has rated the home good across key areas for being safe, effective caring, responsive and well-led.
The home provides residential care for up to 86 older people, nearly half of which are living with dementia. The report highlighted the progress the home has made since its last inspection, focusing on the impact of the new manager. Resident and family feedback about the care they receive was overwhelmingly positive.
The report also highlighted positive interactions between staff and residents that were both friendly and supportive. As well as food, that everyone enjoyed, prepared in a clean and organised kitchen.
Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC's programme of inspections.
"I've had several meals here. It is like being in a five-star hotel."
"The staff have a lovely pleasant manner and are so helpful.”
"I can't say enough or praise this home high enough. It has a wonderful feel. My relative is content and that speaks volumes."
"The staff are very respectful. They make sure they keep my dignity intact."
“We are grateful for the dedicated care [family member] received during her time in the home. Everyone cared for her with great kindness and understood her dementia.”
Mellissa Thompson, Home Manager at Penwortham Grange & Lodge, commented; “It’s always fantastic when your hard work has been recognised. I am extremely proud of the team, their hard work, dedication motivates me daily, and this good rating is a testament to them. We received the feedback and changes have been made immediately, which include a brand new Dementia strategy and decorations. Overall, we are incredibly pleased with the overall outcome.”
Tracey Tomlinson, Group Head of Sales and Marketing at Orchard Care Homes, commented; “Since Home Manager, Melisa Thompson started, her expertise has transformed the home. The home has a positive, welcoming and caring environment. She should be extremely proud.”