Grimsby Grange and Manor has received a positive Care Quality Commission

21 January 2019 Press Release

Grimsby Grange and Manor has received a positive Care Quality Commission (CQC) report, which records the home as overall GOOD.

Representatives from CQC undertook an unannounced visit to the home on the 18th December, 2018. The report has rated the home good across all of the key areas for being safe, effective, caring, responsive and well led.

The home provides residential care for up to 96 older people, some of which are living with Dementia. The report highlighted the high standards the home has maintained since its last inspection, and praised the handover and work of the new manager. Resident and family feedback about the care they receive was overwhelmingly positive.

The report also highlighted positive interactions between staff and residents that were both friendly and supportive and that the dignity of the residents’ is protected at all times. A CQC oral health specialist also attended and reported that oral hygiene was of a good standard amongst the residents with access to Dentists when needed.

Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC's programme of inspections.

Comments include;

"I had a few falls when I was at home on my own, but not since I've been here. I am much safer here. The staff are careful not to let me fall" – Resident

"I do feel safe here, everyone is very kind” - Resident

"Yes, there's enough staff on shift …the senior staff provide additional support. We all work well together" - staff member

"Communication is really good with us and they tell us straight away if [Name of family member] is off colour or anything." – Family of Resident

“Lovely meals, the cook is very good here” – Resident

Victoria Randall, Home Manager at Grimsby Grange and Manor, commented; “I’ve been with the home since October 2018 and I’m delighted to be part of such a devoted and hardworking team. It’s always fantastic when hard work has been recognised and I am extremely proud of the team. All staff are committed and dedicated and that motivates me daily, and this good rating is a testament to them. Hearing such kind and lovely feedback from our residents and their families shows us that the care we provide is of a high standard.”

Tracey Tomlinson, Group Head of Sales and Marketing at Orchard Care Homes, commented; “A big thank you to Victoria for joining the team and upholding the excellent standards of care we strive to achieve and uphold. A big congratulations to the team for all their dedication and hard work.”