Enquiry & Referral Manager

The Hamlet , Hornbeam Park, Harrogate, HG2 8RE
The Hamlet , Hornbeam Park, Harrogate HG2 8RE
Hours Per Week
37.5 hours per week
Contract Type
£ Competitive

Are you passionate about making a difference to people’s life?

Do you have experience in customer services or healthcare?

Are you able to confidently talk to people?

Do you have fastidious organisational skills?


Join us – we are looking for a highly motivated and organised Referral and Assessment

Manager to join our head office team.


At Orchard Care Homes we strive to provide the highest quality care to our residents. At the

core of our exceptional care, are expertly trained staff who continually develop and improve

our homes and the lives of our residents.


Be part of our team, and play a pivotal role in promoting Orchard Care Homes and

increasing the number of residents we have the privilege of caring for.      


The role of Referral and Assessment Manager is all about telling people what we do well.

You will manage referrals into our services, schedule appointments with the homes, and

ensure that every referral is managed in a professional and timely manner.


As the first point of call for communications, it is essential that you convey a high standard

of professionalism and demonstrate great telephone etiquette that is reflective of the

Orchard Care Homes values.


This role is integral to our objective of building strong relationships with our residents, their families, commissioners and other health  professionals.


You will have passion - and a demonstrable track record - for exceptional customer service.


Working as part of a team, you’re someone who wants to develop your own career with a

company where going the extra mile is recognized and rewarded.


In return for your dedication and hard work, we will take an active and genuine interest in

your professional development and encourage advancement in your career with Orchard

Care Homes. 



Fluent in English

Marketing or sales background together with an understanding of the care sector are a plus



£25,000 per year plus bonus based on performance

At Orchard Care Homes, we value our employees. Click here to find out more about our wide range of benefits.
Support Centre

Support Centre

Our Support Centre in Harrogate provides additional support to the daily workings of our care homes, looking after and managing all administrative, support, and back office functions, in addition to adding an extra resource for activitie...

Full Details